Front Office Supervisor wanted!
Are you a proven team player who can further professionalize a team? Do you see yourself as the key figure in organizing and leading a dynamic team of our hotel reception? Then we are looking for you!
Palace Hotel **** Zandvoort: Our hotel, with an impressive height of 80 meters, offers an unparalleled location directly on the beach and opposite the train station of Zandvoort. From the comfortable rooms our guests enjoy beautiful views, where on the 18th floor we even have beautiful loft rooms with a full view of the sea.
What you bring us
As a Front Office Supervisor, you are the beating heart of our hotel. You are responsible for welcoming our guests and ensuring that the check-in and check-out process runs smoothly. You keep the reservation system up-to-date and are the point of contact for guests, partners and your team.
What we are looking for in you
At our hotel, as a Front Office Supervisor, you will act as the driving force behind our reception. With leadership qualities and a solution-oriented attitude, you will lead the team to proactively respond to the needs of our guests and ensure that every inquiry is handled professionally .
- You provide direction and coaching to the front office team, and ensure their growth and development . For example, when a new team member is struggling with the reservation system, you provide additional training and feedback moments to support them.
- You are responsible for the planning of the front office team, ensuring efficient task distribution and optimal staffing during peak and off-peak hours . For example, if there is a major event in the city, you ensure that additional staff is scheduled to meet the increased demand.
- You play an active role in solving challenges and are constantly looking for ways to improve the guest experience. For example, after guest feedback about slow check-in procedures, you introduce a check-in option to reduce waiting times.
- You provide guests with all the necessary information to make their stay unforgettable and handle any complaints professionally with a proactive attitude. For example, when a visitor notices that a certain brochure is missing or outdated, you make an extra effort to find the most recent information for them.
- You contribute to financial goals by efficiently handling financial transactions and monitoring room rates. For example, by analyzing occupancy rates and market trends, you propose dynamic prices to maximize revenue during peak periods and guarantee occupancy during off-peak hours.
Why you want to become our Front Office Supervisor
With us, you will not only get a nice workplace with friendly colleagues, but also the freedom to apply your own ideas and creativity . We believe that everyone can make an important contribution to our success and we like to encourage that!
Your working hours are flexible and will be both during the week and weekends, morning or evening. The working hours are between 7:00 and 23:00.
In addition to a challenging job in recreation and tourism, we also offer you excellent employment conditions. Think of a salary between € 2,581.00 and € 3,475.00 gross per month based on 38 hours per week, appropriate to your education and experience. You also benefit from a pension scheme , travel allowance and 25 vacation days per year (with a full-time employment).
But that’s not all! You will also have the opportunity to develop yourself further within our company and benefit from staff discounts on overnight stays in the hotel and in our restaurant, the ZIZO Lounge.
Profile of our ideal Front Office Supervisor
To qualify for this position, you must have at least 2 years of experience within the Front Office, preferably in a hotel or holiday park. Living in the Zandvoort/Haarlem/Amsterdam area or having your own transportation is definitely a plus, especially considering the shifts that can start at 07:00 or end at 23:00 .
You are both independent and a team player and know how to deal with stressful situations. Representativeness and hospitality are self-evident to you and you have excellent communication skills in Dutch, English and a third language, for example German, is a plus.
To be eligible for this position it is essential that you are resident in the Netherlands, fluent in Dutch . Candidates who do not meet these criteria will unfortunately not be included in our selection procedure.
Apply now!
We ask for a short motivation letter . This letter gives us insight into your writing and communication skills , as well as your motivation to work for our company. In addition to your resume, this letter helps us to make a well-considered decision about who to invite for an interview. We look forward to receiving your application!
Acquisition
We appreciate your interest in our vacancy, but we would like to ask you to refrain from acquisition based on this vacancy. We are also not looking for freelancers or self-employed persons for this position. However, we welcome your application and look forward to meeting you!
Type of employment: Full-time, Part-time, Permanent position
Salary: €2,581.00 – €3,475.00 per month
Expected number of hours: 30.4 – 38 per week
Additional benefits:
- Holiday pay
Working conditions:
- Christmas package
- Free parking
- Pension
- Staff discount
- Travel expenses reimbursement
Work schedule:
- Flexible working hours
